Options For An IVR At Autoattend

We have the following options available for configuring an IVR at autoattend.

Play text – Text saved for this option will be converted to voice.

Play custom media – Audio file uploaded will be played to the caller for the keypress.

Play text and repeat menu – Text saved for this option will be converted to voice. When completed, menu announcement is repeated.

Play custom media file and repeat menu –Audio file uploaded will be played to the caller for the keypress. When completed, menu announcement is repeated.

Play text and transfer number – A brief announcement will be played before transferring the call to the specified number

Transfer to phone number – Call will be transferred to the phone number entered

Play text and record caller – A brief announcement will be played before call is recorded. Recording ends when customer presses #

(The calls that are recorded during a call will be stored in your account under call logs. You will get a notification to your mail whenever a recording is finished.)

Send SMS to caller – Text saved for this option will be sent as a SMS to the caller.

Repeat menu – Menu options are repeated on keypress

Transfer to sub menu – Call is transferred to a sub menu which has options for keypress again from 0 – 9

Exit – Call is hung up when exit is selected

No Action – No Action is taken for this keypress